Support

Contact Support

If the above materials haven’t helped, contact us and we’ll get back to you as soon as possible.

Warranty

Step 1

Instructions

Step 2

After-sales return application

Step 3

Express inquiry

Procedures for Warranty

  • Register an account
  • Register for your product here
  • Wait for approval ( Up to 3 working days )
  • Upon approval, you may submit your warranty through ‘Warranty Registered’ tab

Shipping Details

  • Visit our service centre to dropoff your defective product
  • For courier shipping, you may ship the product back to our service centre

Shipping Address

Hello Smart HQ (Mon-Fri; 9am-6pm)

Hello Smart Sdn Bhd
3rd Floor,
Bangunan Kompleks Wan Kien 50,
Jalan Penchala, Seksyen 51,
46050 Petaling Jaya, Selangor

Note: Please avoid lunch break (1-2pm).

Hello Smart Retail Store @ Pavilion Bukit Jalil (Mon-Sun; 10am-10pm)

Hello Smart Sdn Bhd
Lot 1.61.00, Level 1 (Pink Zone)
Pavilion Bukit Jalil,
No. 2, Persiaran Jalil 8,
Bandar Bukit Jalil
57000 Kuala Lumpur

 

Phone Number

03-2779 7088

 

Email Address

roborock@hellosmart.com.my

Our service centre personnel will contact you once your defective product have been repaired.

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