Support

Look for answers below:

• Downloads
• Tutorials video
• Troubleshooting 
• FAQs

Contact Support

If the above materials haven’t helped, contact us and we’ll get back to you as soon as possible.

Warranty

Step 1 Instructions

Step 2 After-sales return application

Step 3 Express inquiry

Procedures for Warranty

• Email us roborock@hellosmart.com.my your:
  • Name 
  • Contact number 
  • Email
  • Address 
  • Model 
  • Serial number 
  • Purchase information 
  • Date of purchase 
  • Description of issue
  • Photo of invoice and faulty issues
• Wait for the approval email
• After receiving an email about your warranty being approved, pack the defective product in a proper packaging
• Attach a paper stating your name, contact number and order number of your purchase on the packaging

Shipping Details

• Visit our service centre to dropoff your defective product
• For courier shipping, you may ship the product back to our service centre

Shipping Address

Hello Smart HQ (Mon-Fri; 9am-6pm)

Hello Smart Sdn Bhd
3rd Floor,
Bangunan Kompleks Wan Kien 50,
Jalan Penchala, Seksyen 51,
46050 Petaling Jaya, Selangor

Note: Please avoid lunch break (1-2pm).

Hello Smart Retail Store @ Pavilion Bukit Jalil (Mon-Sun; 10am-10pm)

Hello Smart Sdn Bhd
Lot 1.61.00, Level 1 (Pink Zone)
Pavilion Bukit Jalil,
No. 2, Persiaran Jalil 8,
Bandar Bukit Jalil
57000 Kuala Lumpur

Phone Number
03-8408 1813

Email Address
roborock@hellosmart.com.my

Our service centre personnel will contact you once your defective product have been repaired.